Plan Change and Pro-Ration Policy

Last updated: July 28, 2026

This policy explains how billing adjustments work when a Hubnity customer changes an active paid subscription before the current billing period ends. It should be read together with our Terms of Service and Refund Policy.

Hubnity applies pro-rated billing when you change an active paid plan or its billing interval during a billing period. The adjustment is calculated for the unused portion of the current subscription and the remaining portion of the new subscription.

• 1.The unused value of the current plan is calculated for the time remaining in the billing period.
• 2.The cost of the new plan is calculated for that same remaining period.
• 3.The two amounts are combined into a net charge or account credit, including any applicable tax and payment-provider rounding.

An upgrade may create an immediate charge for the difference between the plans. A downgrade may create a credit. Credits are normally applied to your subscription balance or a future invoice and are not automatically paid out as a cash refund.

Changing between monthly and annual billing can also produce a pro-rated adjustment. The billing provider calculates the unused value of the previous interval and the amount due under the new interval.

The resulting charge or credit is recorded by our payment provider and appears in your billing history. The final amount may vary because of tax, currency conversion, or rounding rules applied by the payment provider.

Pro-ration for a plan change is separate from cancelling a subscription or requesting a refund. Cancellation and refund requests are handled under our Refund Policy and any mandatory rights that apply in your jurisdiction.

If an adjustment does not match the plan change you requested, contact us at info@hubnity.com with your organization and invoice details. We will review the billing record and correct confirmed errors.